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Negotiation Skills that Make Good Managers Better
Negotiating and the “Art of the Deal” are not new. We do this every day in multiple ways, from arranging services for our homes to renegotiating a business lease. Recently, this subject has increased...
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Great Customer Service is about Actions and Words
In business you get what you want by giving other people what they want. ALICE MACDOUGALL Earlier this year, I was a on a business trip to Chicago when low and behold, the airline lost my luggage....
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Holiday Hospitality and Our Better Angels
How Middle Management Saved Christmas I heard a story on the radio this afternoon about the second annual running of the Race of the Santas, a charity fun-run marking the official kick-off this week of...
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Better Managers of the World Spread Thanks
A whirlwind of a year leaves your Better Managers Blog creators in a great place but most of all, hopefully you as well. Thank you for continuing to find value in what we share. Our team works hard to...
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This Year Will Be Different
It’s the beginning of a New Year and all of your Key Performance Indicators (KPIs) have been set and all of the managers within the company have committed to achieving these metrics. This is the year...
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“There is a better way to do it – find it.”– Thomas Edison
Is the digital or the mobile age focused on doing it a better way? Technology has improved things in so many ways, but in so many ways it has made our lives more difficult. Regardless, technology is...
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The Power of Revenue Generation for Managers
When it comes to doing business, every place is different, even from location to location. And yet, there are aspects that are the same in all businesses. These basic commonalities come to life in the...
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Manager Confidence: Off the Charts or Lower than Low?
Your employees and your customers can smell fear. When you are unsure of your prowess as a manager don’t fool yourself everyone can tell—and they’ll take advantage of it purposefully or just...
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Street Smarts Approach to Customer Acquisition
Do you believe in the perfect sales person? I don’t. But I work with someone who comes pretty darn close. Her nickname is “the queen”. Not because she’s elite – quite the opposite. She takes her job...
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Welcome TO BRAND U
As managers we are all generally concerned with being strong brand ambassadors to the companies we work within. However, have you put the same amount of time and proactive behavior into managing your...
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